Effective Date: January 1, 2010
Last Revised: September 28, 2012
Sentient Services, LP, d/b/a icanmakeitbetter.com (“icanmakeitbetter.com”, “we” or “our”) respects your privacy and is committed to protecting your personal information. We perform market research and other services on behalf of our customers. Specifically, our platform enables Site Users and Business Subscribers to create, share and act upon ideas to drive innovation and make everything, and every day better. A “Site User” is defined as any entity accessing icanmakeitbetter.com, any icanmakeitbetter.com subdomain (e.g., “domain.icanmakeitbetter.com”) or survey (via mobile, website or other form administered by icanmakeitbetter.com) to create an account, post content, view or interact with the aforementioned icanmakeitbetter.com domains, subdomains, surveys and properties. A “Business Subscriber” is defined as a Site User that is a business or entity subscribing to Company services in order to create a subdomain (e.g., “Business Subscriber”.icanmakeitbetter.com) and manage and administer the platform for the use of their customers, employees or community. For clarity, references to this Website in these Terms and Conditions also include any Business Subscriber’s subdomain. Unless we distinguish otherwise, the terms “you”, “your”, “user”, or “users” for purposes of these Terms and Conditions, mean anyone accessing the Website for any reason, including Site Users and Business Subscribers, you in your individual capacity, and the company or other business entity that you represent and on whose behalf you use the Website under actual or apparent authority.
How icanmakeitbetter.com Works
Business Subscribers will engage icanmakeitbetter.com for a variety of products and services, including to create Surveys and Forums. Persons/companies/communities interested in using our services must create an account with us.
icanmakeitbetter.com will send an invitation to you (using contact information that the Site User provides to us) to participate in the Surveys and Forums, which may include, for example, responding to a survey, posting a comment, or sharing an idea.
Information We Collect
We may collect information about you from a variety of sources, including information that we collect from you directly when you create a user profile or participate in any Surveys and Forums. We collect information from a variety of sources, including information we collect from you directly when you create an account, visit our Website, use our services, register to make comments on Forums or blogs, or request information from us.
Information We Collect Directly From You
You are required to create an account with us if you would like to participate in any Surveys and Forums. To create an account, we require you to provide us with your email address and to create a user name and password. You will have the opportunity—but are not required—to respond to create a user profile; the items requested in the user profile will vary based on the Business Subscriber, but may include your name, contact information, gender and interests.
Information We Collect From Third Parties
We may collect information about you from third parties, such as your name and email address, so that we may contact you and ask you to participate in our Surveys and Forums.
Information We Collect When You Visit Our Website
In the following paragraphs, we provide additional information about our use of tracking devices:
When you come to the Website, our web server sends a cookie to your computer. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. There are two types of cookies; session-based and persistent-based cookies. We also may permit certain third party cookies to be placed on our Website.
Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you while you are logged into the Website. This allows us to process your online transactions and requests, and to verify your identity, after you have logged in, as you move through our Website.
Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We may use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information.
Third Party Cookies
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Website visitors who disable their web browsers’ ability to accept cookies will be able to browse the Website; however, you must enable cookies to use most of our Services.
Clear Gifs (Web Beacons/Web Bugs)
We or the third parties we engage to track and analyze Website data may employ clear gifs (a.k.a. Web Beacons/Web Bugs) to help us better manage content on the Website. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on your computer’s hard drive, clear gifs are embedded invisibly on Web pages.
Using Your Information
Subject to the limitation on how we use your survey responses discussed in the section entitled “Additional Information about Surveys and Forums,” we use the information that we collect from you through your participation in our Services, including our Surveys and Forums for several purposes:
- To create and manage your account
- To communicate with you
- To fulfill your requests for information, products, and services from us
- For market research (either individual information or in the aggregate)
- Where permitted by law, to inform you via email about the latest product developments and other information from us or from our business partners that we believe would be of interest to you
- To enforce our terms and conditions and otherwise manage our Services
We may combine all of the information that you submit through our Website, including, for example, your profile information along with your responses to our surveys. We also will use your information to provide Services to our Business Subscribers. This may include compiling and reviewing your responses to our Surveys and Forums. Below we describe what information we share with Business Subscribers.
Sharing your Information
We may share information about you as described herein.
Partners and Subsidiaries:
If you choose to participate in our Surveys and Forums, we may share your contact information and non-personally identifiable information (such as information obtained through cookies) with our partners and subsidiaries. We also may combine such information. Our partners and subsidiaries will use your information consistent with the purposes described in this Policy.
Other Visitors to Our Website:
Depending upon the particular Site Activity, your responses also may be viewable by any other visitor to that website. For example, if you participate in a blog or project, your responses will be viewable by other visitors to that website.
To Perform Services on Our Behalf:
We may share your information with our partners and subsidiaries as well as hire vendor companies to provide limited services on our behalf, such as payment processing, sending postal and electronic mail, providing technical support, and to assist us in providing the products and services that you request from us. We only provide those service providers with the information necessary to perform the requested service.
Sale/Transfer of Business
icanmakeitbetter.com reserves the right to disclose your information if it licenses, sells, or otherwise transfers its technology or business, or a portion thereof, to third parties.
To Protect Ourselves/For Legal Purposes
We also may disclose your Personal Information to protect our rights and property, to prevent against fraud and abuse, and to protect other users of our services. We also may disclose your information as permitted or required by law, for example, in response to court orders, subpoenas, or other requests from government agencies.
Additional Information About Surveys and Projects
We administer Surveys and Forums on behalf of our Business Subscribers. We may create the Surveys and Forums on behalf of the Business Subscriber, or the Business Subscriber will create the Surveys and Forums itself, and provide to us to administer. Regardless of which entity authors the Surveys and Forums, we will host the Surveys and Forums on our Website and collect the responses that you submit. Your participation in our Site Activity (e.g., completing surveys, project/blog responses, votes, ideas, comments, etc.) will be shared with the Business Subscriber. In some circumstances, we also will analyze the data and provide that analysis to the company, and in other situations, we turn the survey responses in their entirety to the company. We do not share your individual survey responses with any person or entity other than the company that engaged us to create the survey. We may, however, provide your contact information and aggregate information to our partners and subsidiaries, but we will not provide your actual survey responses to our partners or subsidiaries.
Whether your participation response to a particular Survey or Forum is anonymous depends upon the Business Subscriber. Some Surveys and Forums will permit you to respond anonymously, whereas other Surveys and Forums will require your name. We will notify you on the Surveys and Forums if you are permitted to respond anonymously.
We do not sell your responses to Surveys and Forums to third parties. We may, however, transfer your information (e.g., contact/profile information) to a third party in the event of a transfer, corporate reorganization, bankruptcy, or other similar event, but we will not sell your survey responses under any circumstances. We merely act as a custodian for your responses on behalf of the Business Subscriber.
We take precautions to ensure the security of your personal information. However, we cannot guarantee that hackers or unauthorized personnel may gain access to your personal information despite our efforts. You should note that in using the icanmakeitbetter.com service, your information will travel through third party infrastructures that are not under our control.
We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.
You must be at least 18 years of age to use this Website. The services available on this Website are not intended for persons under 18, including, in particular, children under 13, and we do not knowingly collect information from persons under 18 years of age.
User Generated Content
Portions of our Website permit users to engage in Surveys and Forums. We are not responsible for the privacy of any information that you choose to submit through a public project, such as a blog, or for the accuracy of any information contained in those postings. Any information that you disclose becomes public information. We cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.
Survey data is stored on servers located in the United States.
You have the right to access the personal information that we collect about you. If you create an account with us, then you may access and update your account information by logging into your account. Once you enter information into a survey, however, you are unable to change your survey responses except by contacting the survey creator.
We may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address specified in your primary Site User account or by placing a prominent notice on this Website or blog.
1705 South Lamar
Austin, TX 78704